Standard support is included free with every license.
Priority and Enterprise plans extend the coverage hours and add guaranteed response times.
Support and Maintenance options
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Standard SupportIncluded free with every license. Email and web portal, Monday to Friday. |
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Priority SupportYour tickets take priority in the support queue, Monday to Friday 06:00 to 24:00 UTC. Software maintenance and free license key replacement included. |
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Enterprise SupportGuaranteed one-hour response, 24/7/365 availability and managed security services. |
